Terms and conditions
Website terms and conditions for www.happylabels.co.za
The Terms and Conditions govern you (the user) use of the Happy labels website located at the domain name www.happylables.co.za By accessing and using the Website, the user agrees to be bound by the Terms and Conditions set out in this notice.
- Orders are processed once payment reflect in our bank account
- Order numbers must be used when payment is made
- Although we will do our best to allocate payments with incorrect references it may result in the delay of processing your order.
- Cancellation of orders by the client within 24 hours from placing the order will result in an administration fee of 30% of the order value if order has not been printed yet. No refund will be issued on orders cancelled after printed.
- Happy labels reserve the right to cancel an order for which payment has been received if the quality of material received is sub standard to the requirement for Happy labels. A full refund will be given to the client within 2 business days from notifying the client.
- Please take upmost care when designing your labels as we accept no responsibility for incorrect spelling, icon choice, fonts or background choices.
- Customized orders will be quoted via Email to included design costs(time spend on the design) and product costs. Once the quote has been accepted the FULL design cost must be paid before any design will be initiated. A proof will be sent for approval and on acceptance 100% of production cost will be due. The lead time on customized designs will be confirmed on the quote. Customized designs are when icons etc. is required other than the items and icons available on our website. Payment made for design cost is payment for the time spend on designing the product and NOT for the actual design. The design stays the property of Happy Labels and Happy Labels have the right to use in any way it finds fit, including advertising on social media.
- Colours displayed will depend on your computer’s monitor and we cannot guarantee your monitor’s display of colours will be accurate to the actual colours you receive on the printed labels. We use CMKY colours on all our printing. Happy labels cannot be held liable for any colour discrepancies on your order.
- The average lead time is 3 to 5 business days from payment reflecting in our bank account, subject to the size of the order, availability of the material and busy our periods.
- Please take note delivery times is not included in the production lead time. Happy labels can not be held responsible for Postnet and courier delays.
- Incorrect orders will be reprinted and couriered at no cost when Happy labels are at fault.
- Should you ever experience a quality issue with any of our products, please contact us immediately to investigate and resolve the problem to the benefit of both parties.
- Please ensure labels are used for the correct intended purposes and are treated accordingly to ensure your happiness with the product.
- No personal information will be shared with anyone except for the usage of certain information to ensure accurate delivery of your order via Postnet/Courier.
- Information required for shipping will be PHYSICAL address, contact person on site and contact number. No order can be shipped to a Post Box. Although a tracking number will be provided for your order we cannot provide specific delivery times on courier orders.
- The clothing stamp should only be used on the hemp or clothing tag of the clothing item as clothing items are made up of various materials and can react differently. Happy labels can not be held responsible for any clothing being damage due to the incorrect usage of the clothing stamp.